Privacy Policy

Last updated: September 12, 2026

In short: Snap Run collects the information needed to book and manage your vehicle service — your account details, vehicle details, service requests, and photos — and shares it only with the vendors that power those features (Stripe for payments, Supabase for our database and storage, Expo for push notifications). We never sell your information.

1. Information We Collect

We collect the following categories of information when you create an account and use Snap Run:

Account information

• Name, email address, and phone number
• Your role on the platform (customer or administrator)

Vehicle information

• Make, model, year, mileage, and VIN for each vehicle you add

Service request information

• Requested services, preferred pickup date and time, and pickup address
• Notes you add to a request, and estimated or final cost
• Photos taken or uploaded during service, if you or our team add them to a request

Payment information

• Payments are processed by Stripe. Snap Run does not receive or store your full card number — Stripe handles that under its own security and compliance standards.
• We do store a record of each completed transaction (amount, currency, date, and the associated service request) so you and we have an accurate payment history.

Notifications

• A device push token, used to deliver status updates and other notifications to your phone

Reviews

• Ratings and comments you choose to leave after a completed service

2. How We Use Information

We use the information above to:

• Create and maintain your account, and let you manage your vehicles
• Schedule, coordinate, and fulfill service requests, including pickup and drop-off
• Process payments and maintain accurate transaction records
• Send you notifications about the status of your requests and payments
• Respond to support requests and improve the app
• Detect and prevent fraud or misuse of the platform

3. How We Share Information

We do not sell your personal information. We share information only with the service providers that power Snap Run, and only as needed for them to provide their service to us:

• Stripe — payment processing and fraud prevention
• Supabase — our database, authentication, and file storage provider
• Expo — delivery of push notifications to your device

We may also disclose information if required by law, to protect the rights and safety of Snap Run and our users, or in connection with a merger, acquisition, or sale of assets.

4. Data Retention & Account Deletion

You can delete your account at any time from Settings. When you do, we permanently delete your cars, notifications, and push notification tokens, and your login is removed.

Service request records, payment records, service photos, and reviews tied to your completed services are retained for our business, accounting, and legal records — but with your personal identifiers removed. The record is kept so our team retains a full history of work performed, but it's no longer linked to your name, account, or contact information.

5. Security

We use industry-standard providers (Stripe and Supabase) that maintain their own security and compliance programs, and we apply access controls so that only you and authorized administrators can view your data. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

6. Children's Privacy

Snap Run is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

7. Your Choices & Rights

• You can view and update your account and vehicle information directly in the app
• You can turn notifications on or off in Settings
• You can request a copy of your data, or ask us to delete it, by contacting us below

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). Contact us to exercise these rights.

8. Changes to This Policy

We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you in the app.

9. Contact Us

Questions about this policy or your data? Email us at support@snap-run.com.